Free Shipping
On all US orders, no minimum.
30-Day Returns
Change your mind? Send it back within 30 days.
Leak-Proof
Double-sealed, welded seams — zero leaks, guaranteed.
Money-Back Guarantee
Not satisfied? Get a full refund within 30 days, no questions asked.
Need to know
Frequently asked questions
Shipping & Orders
How long does shipping take? +
Orders ship within 1-2 business days. Delivery typically takes 5-10 business days within the US.
Do you ship internationally? +
Currently we only ship within the United States.
Can I track my order? +
Yes, you'll receive a tracking link via email once your order ships.
Product Use
How long does it stay cold? +
Cold therapy lasts 45+ minutes per use thanks to the polymer resin core that holds and slowly releases cold.
Can I use it for heat therapy too? +
Yes — one wrap, two uses. Microwave for about 45 seconds for moist heat therapy.
How long should I freeze it before using? +
1-2 hours in the freezer for full cold therapy.
Is it safe to fall asleep wearing it? +
We recommend 15-20 minute sessions and removing it before sleep, like any cold or heat therapy product.
Will it fit my neck and shoulders comfortably? +
Yes, the 360° wraparound design fits most adult neck and shoulder sizes with an adjustable closure.
Care & Durability
Is it leak-proof? +
Yes — double-sealed, welded seams with zero-leak construction.
How do I clean it? +
Wipe down with a damp cloth. Do not machine wash or submerge in water.
How many times can I reuse it? +
Built for daily use — no soaking, no setup, just refreeze or reheat and go.
Returns & Guarantee
What's your return policy? +
We offer a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days of delivery for a full refund.
What if my wrap arrives damaged or defective? +
Contact us at support@cryofix.store and we'll make it right, no hassle.
Do you offer a discount code? +
Yes, use code RECOVER10 for 10% off storewide.